Return and Refund Policy for Chicaqilas.com
Last updated: January 2, 2025
Overview
At Chicaqilas, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returns and refunds for products purchased from chicaqilas.com.
Return Eligibility
- You may return items within 14 days of receipt.
- Products must be unused, unworn, and in the same condition as received.
- Items must be in their original packaging with all tags attached.
- Shapewear and intimate apparel must be returned with the hygiene strip intact and unworn.
- To be eligible for a return or refund, you must provide a video of the unboxing process.
Non-Returnable Items
- Personalized or custom-made items
- Intimate apparel without the hygiene strip
- Items marked as final sale or clearance
Return Process
- Contact our customer service team at care@chicaqilas.com to initiate a return.
- Provide the unboxing video as proof of the product’s condition upon receipt.
- You will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the item securely and include the RMA number on the package.
- Ship the item to the address provided in the return instructions.
Refunds
- Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item.
- The refund will include the purchase price of the item(s) and any applicable taxes.
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges
Please note that exchanges are not allowed. If you need a different size or color, you will need to return the item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of receipt.
- Provide photos and video evidence of the damage or defect.
- We will arrange for a replacement or refund at no additional cost to you.
International Returns
- International customers are responsible for return shipping costs and any customs fees.
- Please allow up to 21 days for international returns to be processed.
Promotional Items and Gifts
- Free gifts or promotional items must be returned with the qualifying purchase.
- If the qualifying purchase is returned, the value of the free gift may be deducted from the refund amount.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: care@chicaqilas.com
We reserve the right to update or modify this Return and Refund Policy at any time. The latest version will always be available on our website.